Welcome to Alliee Bath And Faucet Shop’s FAQ section! We’re here to answer all your questions about our premium bathroom products and services. Our Seattle-based team is committed to making your bathroom transformation as smooth as possible.
About Our Products
What types of bathroom products do you offer?
We specialize in high-quality bathroom fixtures and accessories including:
- Bathroom faucets (wall-mounted, centerset, and more)
- Bathtub faucets and shower systems
- Bathroom cabinets and storage solutions
- Shower caddies and accessories
- Specialty items like our popular ARB series faucets
How do I know if a product will fit my existing bathroom setup?
We provide detailed specifications for each product, including dimensions and installation requirements. For complex installations, we recommend consulting with a professional plumber. Many customers find it helpful to order samples first before committing to larger purchases.
Are your products suitable for commercial use?
While our products are primarily designed for residential use, many contractors and designers use them in commercial settings. Products like our ARB775W faucet are known for their durability. Please contact us at [email protected] for high-volume or commercial inquiries.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account.” This will allow you to track orders, save favorites, and expedite future purchases.
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel an order. Once shipped, standard return policies apply.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
Where do you ship?
We ship worldwide from our Seattle warehouse, excluding some Asian countries and remote regions. During checkout, you’ll be notified if we cannot ship to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch with tracking
- Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also log into your account to view order status and tracking details.
What if my package is delayed or lost?
While rare, delays can occur with any carrier. If your package hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number, and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt for unused items in original packaging. Shipping costs are non-refundable, and return shipping is the customer’s responsibility. Some specialty items may be non-returnable – please check product details.
How do I initiate a return?
Contact our customer service at [email protected] with your order number and reason for return. We’ll provide a Return Merchandise Authorization (RMA) number and instructions.
What if my item arrives damaged?
We take great care in packaging, but if damage occurs, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange for a replacement or refund.
Do you offer exchanges?
Yes! If you need a different size or model, contact us within 15 days of receipt. You’ll need to return the original item (following our return process) and place a new order for the replacement.
Additional Questions
Do you offer installation services?
While we don’t provide installation services, our products come with installation instructions, and our team can recommend professional installers in your area upon request.
How do I contact customer service?
Our Seattle-based team is happy to help! Reach us at:
- Email: [email protected]
- Through our website contact form
Do you offer wholesale or contractor discounts?
Yes! Contractors and designers with regular orders may qualify for special pricing. Please email [email protected] with your business details and requirements.
Didn’t find your answer here? Our friendly customer service team is always ready to assist with your bathroom transformation needs. Contact us today at [email protected].
Transform your bathroom with confidence, knowing Alliee Bath And Faucet Shop delivers quality products right to your door, wherever you are.